REFUND POLICY

Last updated October 6, 2026

This Refund Policy explains when payments for the services of Funi AI Inc. (“Lisly,” “we,” “us,” or “our“) can and cannot be refunded. It is part of our Terms of Service and should be read together with our Subscription Terms, which explain billing, renewal, and cancellation.

In short: to the maximum extent permitted by applicable law, all purchases — subscriptions and credit packs — are final and non-refundable, except as set out in this Policy or as required by the consumer protection laws that apply to you. Because AI operations generate immediate computing costs when you use the Services, we do not refund used periods, unused time, or unused credits. Section 4 explains the rights you keep regardless of this position.

1. PURCHASES THROUGH THE APP STORE OR GOOGLE PLAY

All purchases are made through the App Store or Google Play. Payment is processed by the store, and refund requests are made through the store’s own process:

Who the seller is depends on where you are. In some countries the store is the seller of record; in others, including Türkiye and the United States on Google Play, we are the seller of record even though the store processes the payment. This does not change how you request a refund, and it does not change the rights described in Section 4 — those apply to you wherever you are, and where they are rights against us, we honour them.

If you contact us about a store purchase, we will point you to the store’s process; where the store asks for our input, we respond in line with this Policy. If a store refunds a purchase, what happens to the credits it added is described in Section 2 of the Subscription Terms.

2. WHAT WE DO NOT REFUND

To the maximum extent permitted by applicable law, purchases are final and non-refundable. In particular, we do not provide refunds or credits, and where a store asks for our input on a refund request we respond accordingly, for:

  • forgetting to cancel before a renewal date (cancel any time as described in the Subscription Terms; cancellation stops future charges);

  • partial billing periods or unused subscription time;

  • unused or expired credits (this does not affect the restoration promise in Section 2 of the Subscription Terms: if a credit pack reaches the end of its validity period while your subscription is inactive, contact us within 30 days of subscribing again and we will restore the unused balance);

  • dissatisfaction with AI output quality, where the Services otherwise functioned as described (AI output varies by input; you can review and regenerate content in the app); or

  • accounts terminated under Section 15 of the Terms of Service for material or repeated violations of those Terms or of the Acceptable Use Policy. Where an account is terminated on that basis, unused credit pack balances are forfeited; or

  • credits remaining if we discontinue the Services or a part of them. Your credits end with the Services and are not refunded. Section 4 still applies: where the law where you live gives you a remedy in that situation, you have it.

If your subscription simply ends or lapses, your credit packs are not forfeited. The unused balance stays on your account until the end of its own validity period and is available again when you resubscribe, as described in the Subscription Terms.

If we suspend or terminate your account, we will tell you why, and you can ask us to review that decision by replying to the message we send you. Where the violation was not serious, we will normally restore access, or the unused balance, instead of terminating.

3. TECHNICAL DEFECTS CAUSED BY US

If a persistent technical problem attributable to us — not to your device, connectivity, or third-party services — prevents you from using the Services and we cannot resolve it within a reasonable time, contact us and we will put it right. We check what happened against our own records of your account, and we may ask you what you saw so that we can find it. Depending on the problem that may mean fixing it, returning the credits it cost you, or refunding the affected period.

Documentation of the issue (for example, screenshots or error messages) helps us resolve it faster, but it is not a condition of your rights: where the law where you live entitles you to a remedy because a digital service was faulty or not as described, that entitlement applies whether or not you can supply documentation, and this Section does not narrow it.

Note that an operation that fails for a technical reason automatically returns the credits it consumed (see the Subscription Terms, which also explain when credits are not returned); those returned credits are service credits, not a monetary refund.

4. YOUR STATUTORY RIGHTS

Nothing in this Policy limits the rights you have under the consumer protection laws of your country or state. Where local law gives you stronger rights, those rights prevail.

Withdrawal rights (for example EU/EEA, UK, Türkiye). If you are a consumer in a jurisdiction that provides a legal right of withdrawal for purchases of digital services (typically 14 days), you have that right as provided by your local law.

Faulty or misdescribed services. If the Services are faulty or not as described, consumer law in many countries gives you a remedy — repair, replacement, a price reduction, or a refund. Those are legal entitlements, not something we grant as a courtesy.

In practice, purchases are made through the App Store or Google Play, so the fastest route is the store’s refund process in Section 1. Where the law makes us the seller of record, you can also come to us directly and we will handle it.

5. HOW TO REQUEST A REFUND

For technical-defect requests, write to us through https://lisly.ai/contact, or from the App under Settings → Support → Contact Support, which opens a message to us in your email app. Include your account email, the purchase details, and the reason for the request. Because a refund concerns a payment, we confirm that the request comes from the person who made the purchase: writing from the email address on the account that was billed is the quickest way to do that, and if you reach us another way we will ask you to confirm from that address. We will not turn down a request the law requires us to honour because of the route it reached us by. For all other refund requests, use the store processes in Section 1.

6. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. Changes apply to future purchases and renewals, not retroactively. Material changes will be notified as described in the Terms of Service, and the current version is always available at https://lisly.ai/refund-policy.

7. CONTACT US

Funi AI Inc.
320 Cobble Creek Curve, Suite 110
Newark, DE 19702
United States
Online: https://lisly.ai/contact